Privacy Policy

Rooted4Life (Rooted Ministries) is committed to protecting your privacy and the confidentiality of your personal information. We understand the sensitive nature of mental health care and want to assure you that your trust and privacy are of the utmost importance.

This Privacy Policy explains how we collect, use, disclose, and protect information about visitors to our website as well as current and prospective clients. By using our website, submitting forms, or otherwise interacting with us online, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

Personal Information You Provide:

  • Contact information (e.g., name, email address, phone number)
  • Appointment or inquiry details
  • Any messages or form submissions sent through our website

Automatically Collected Information:

  • IP address
  • Browser type
  • Pages visited and usage data
  • Device and session information

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and scheduling requests
  • Improve our website and client experience
  • Provide administrative support and communications
  • Maintain the security of our website and systems

3. Confidentiality and Mental Health Records

Rooted4Life is committed to confidentiality in compliance with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). Any information shared during counseling sessions or via secure communication platforms is strictly confidential.

4. Cookies and Analytics

We use cookies and similar tracking technologies for analytics and website performance improvements. These help us understand how visitors engage with our site so we can continue to enhance usability. You can manage cookie preferences in your browser settings.

5. Third-Party Services

We may use third-party tools such as scheduling platforms or email services that collect or process limited information. We only partner with vendors that comply with privacy standards and protect your data. We do not sell or rent your information to third parties.

6. Data Security

We take reasonable administrative, technical, and physical precautions to protect your information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure. For sensitive or personal matters, we encourage you to use secure communication channels provided to clients.

7. Your Rights

You have the right to:

  • Request access to or correction of your personal data
  • Withdraw consent for non-essential communications
  • Learn what data we collect and how it is used
  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children online. If you believe we have collected such information in error, please contact us for prompt removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our website signifies your acceptance of the updated terms.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.